Support
Email support@lookatlas.com. Include your store’s .myshopify.com address.
Quick answers
How does it work?
A sold-out item shows a “Notify me” button. Shoppers leave their email. When that exact item is back and can be bought, they get one email.
Do I need code?
No. Turn on ShelfBell in your theme editor. It takes two clicks.
Which themes work?
Most Shopify themes. Not sure about yours? Email us and we’ll check.
What if I hit my limit?
On Free, after 1,000 alerts in a month, new sign-ups and alerts pause until the 1st of next month. Everyone already waiting stays on the list and gets their alert after the reset if the item is in stock. On Grow, alerts go out right away up to 10,000 a month, then up to 100 a day. We never charge you or upgrade you automatically.
Can I edit the email?
Yes. Change the words, see a live preview, and send yourself a test.
Do shoppers opt in?
Yes. They sign up themselves, and we keep a record of it. Their email is used only for that alert and to count your sales from it. Every alert has a one-click unsubscribe, and we delete their email 30 days after the alert is sent.
Can I export my list?
Yes. Download it as a CSV in the app.
What if I uninstall?
Alerts stop and billing ends. We keep your waitlists for 48 hours, then delete them.